Customer Support

Our superior issue response and resolution metrics are no accident. They are proof of what can be accomplished when customer support is a priority. Our professional management team built our support processes around an extremely efficient infrastructure and now closely monitors our response and resolution metrics. We'll be happy to tell you about our unprecedented support performance metrics, just ask.

Technical Support

ANGEL Learning has become synonymous with superior customer support. Our support staff has been recognized three times by Parature and the IMS Global Learning Consortium for customer satisfaction in their independent surveys. All ANGEL administrators can talk to a live service expert when the need arises.

Support Portal

All ANGEL administrators have 24 x 7 x 365 access to the ANGEL Support Portal. It is here that an administrator can:

Submit Service Tickets – submit and track service requests on your timetable and view your personal or your institution's service request history.
Access the ANGEL Knowledge Base – search and browse a wealth of information including product release notes, programming and customization tips, and high-level technical information.
Software Downloads – access and download the latest ANGEL software and updates.
Online Documentation – access the latest documentation for different uses and audiences.

Don't be surprised when you hear from us. We use the ANGEL Support Portal to keep you up-to-date with the latest ANGEL developments and help maximize your ANGEL use.

Access ANGEL's Support Portal»

End User Help Desk

For those organization's needing an end-user help desk solution, ANGEL has developed partnerships with leading service providers. These ANGEL partners can develop a solution that provides a highly accessible, flexible user support solution geared to an organization’s individual and unique needs. For more information contact us.

Services & Support

Testimonials

Essential Support

We were overwhelmed by ANGEL’s quick response to every question. As a small school, we really appreciated the way ANGEL treated us. ANGEL’s high level of responsiveness is unusual, but it’s the type of support that’s essential for small universities.

- Renee Aitken, Director, Center of Instructional Technology, Ohio Dominican University

Responsive

The ANGEL support portal has been marvelous, and e-mail questions are always answered within 24 hours. ANGEL Learning is a great company to work with.

- Melaine Kenyon, Associate Director for Instructional Technology, Buffalo State University of New York

Support the Key

Everybody was happy with ANGEL functionally. Licensing a full enterprise LMS at a reasonable cost was also important, but the level of service ANGEL provides sold us more than anything else. ANGEL Learning staff is terrific, extremely helpful and responsive.

- Jerry Marshall, eLearning Coordinator, Green River Community College


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